This Privacy Policy explains how Tika3D ("we", "us") collects, uses, and protects your personal data when you use the Tika3D platform ("Service").
1. Data We Collect
| Category | Examples | Purpose |
|---|---|---|
| Account data | Name, email address, hashed password | Authentication, account management |
| Usage data | Generation history, credit movements, session logs | Service delivery, billing, abuse prevention |
| Payment data | Billing address, last-four digits of card | Processed by Stripe; we store only the Stripe customer reference |
| Uploaded content | Reference images, text prompts | Generating your 3D models |
| Technical data | IP address, browser type, session tokens | Security, rate limiting |
We do not collect or store full payment card numbers — those are handled entirely by Stripe.
2. How We Use Your Data
- Provide the Service: generate 3D models, manage your account and credits.
- Billing: process subscriptions and one-time purchases via Stripe.
- Security: detect and prevent fraud and abuse.
- Support: respond to your support requests.
- Legal compliance: comply with applicable laws and regulations.
We do not sell or rent your personal data to third parties.
3. Third-Party Processors
| Processor | Purpose | Data shared |
|---|---|---|
| Stripe | Payment processing | Billing address, email, payment tokens |
| Resend | Transactional email | Email address, name |
| Supabase | Database hosting | All account and usage data |
| Hetzner | Object storage | Uploaded images, generated model files |
| Sentry | Error monitoring | Stack traces, session metadata (no PII in errors by policy) |
All processors are contractually required to protect your data.
4. Data Retention
We retain your account data for as long as your account is active and for up to 90 days after deletion. Billing records are retained for 7 years for legal and tax compliance. Generated model files (downloadable ZIPs, previews, and thumbnails in your private history) are kept for the storage window of your plan at the time each generation completes; after that window, we delete those private files automatically. You may also delete generations yourself at any time. Models published to the public Showcase are stored separately and are not removed when your private copy expires.
5. Your Rights
Depending on your location you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Object to certain processing.
- Receive your data in a portable format.
- Lodge a complaint with your local data protection authority.
To exercise these rights, email privacy@tika3d.com.
6. Cookies
We use essential cookies for authentication sessions and your theme preference. No advertising or tracking cookies are set. See our Cookie Policy for details.
7. International Transfers
Our infrastructure is hosted in the EU (Supabase, Hetzner). Stripe and Resend may transfer data internationally with appropriate safeguards (Standard Contractual Clauses).
8. Children
The Service is not directed at children under 18. We do not knowingly collect data from minors. If you believe we have inadvertently done so, contact us and we will delete the data promptly.
9. Changes
We will notify you of material changes to this policy via email. Continued use after the effective date constitutes acceptance.
10. Contact
Data controller: Tika3D
Email: privacy@tika3d.com